Privacy Policy

Your Personal Information

You may be asked to provide us with personally identifiable information when you visit The Steele Rubber Products website in order for us to provide you with the products or services that you have requested. You may be asked for your phone number, shipping and billing addresses, your email address, and your credit card number or other payment-related information. We utilize your phone number as a unique identifier to help us maintain your transaction history. Additionally, our Web Servers may track various technical details about your visit, such as your computer's IP address and which pages you visited. That information does not typically contain any personally identifiable information about you.

The information we collect is used to provide the products and services that you have requested or in which we think that you might have an interest. It is also used to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.

Any personal information you have on record with Steele Rubber Products is held in strict confidence. You may request changes or revisions to this information by contacting us directly. Due to various legal and recordkeeping requirements, however, we may be required to maintain records about your purchases or other activities. You will always be permitted to opt-out of any marketing uses of your personal information. To request changes or revisions, please contact us:

Steele Rubber Products
6180 E. NC 150 HWY
Denver, NC 28037
704-483-9343
email us

Sharing Information

We occasionally need to share information with third parties in order to operate this website and in order to provide you with the products and services you have requested. We may transmit your personal information to service providers who assist us in processing orders, shipping products, processing payment information, sending catalogs and sending emails. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own privacy statements which may give you additional protections.

Legal Disclosures

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency as well as the particular law enforcement agency making the request.

Communications

If you provide us with your email address, you may receive messages about your order status, website updates, product information or marketing promotions. You may modify your email preferences by calling 704-483-9343 or email us.

If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about products, services and events. If you do not wish to receive postal mailings from Steele Rubber Products, please let us know by calling, sending an email, or writing to us. Please provide us with your exact name and postal address

SECURITY

Steele Rubber Products values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from Steele Rubber Products.

Secure Ordering Process

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Steele Rubber Products website uses SSL to communicate with secure browsers like Firefox, Netscape, and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.

Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 800-447-0849. Our fax number for orders is 800-483-6650. Or send your order to:

Steele Rubber Products
Attn: Order Processing
6180 E. NC 150 HWY
Denver, NC 28037

Children

In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our website. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.